A Message for our Families
(Updated March 25, 2020)
(Updated March 25, 2020)
During these unprecedented times, please know that there is nothing more important to us than the health and safety of your loved ones in our care.
We are doing everything in our control to provide our residents a safe and comfortable environment. We have implemented daily cleanings, restricted visitors to our centers and , are monitoring residents at every shift. Our staff is engaged in aggressive infection prevention strategies.
While the state has implemented a visitation ban, we also are committed to helping families connect with their loved ones. Please contact the appropriate center and we will make sure you are able to speak with your family member in our care. We also encourage you to visit the center’s Facebook page for additional updates.
We know this is a difficult time. We care deeply about our residents and staff, and appreciate your understanding. Please contact us with any questions or concerns. We know we can get through this – together.
At the start of the COVID-19 pandemic, our centers initiated a series of protections aimed at mitigating the threat of COVID-19. These include restricting visitors to our buildings, taking the temperature of anyone who enters the center, requiring anyone who enters the center to complete a health questionnaire, and increasing monitoring of all residents every shift.
Despite our best efforts, individuals who are part of our community did test positive for COVID-19. Our thoughts are with the residents, their families and others in our community impacted by the coronavirus. This virus has affected a growing nursing homes across the state and region.
We continue to follow the guidance of the state regulators and have taken additional steps to protect our residents. The COVID-19 pandemic is a rapidly evolving situation. Please consult the CDC Coronavirus website, or your state’s Department of Public Health. These are the authorities with the most up-to-date information.
We understand this is a difficult time for our residents and their families, but there is no greater priority for us than the health and safety of our residents and staff. We are doing everything in our control to provide our residents a safe and comfortable environment.
We take cleanliness and ensuring a safe environment for our residents very seriously, and our policies and the practices at our centers reflect that. Every facility is frequently and thoroughly cleaned by professional staff. We have aggressive infection prevention strategies which are exercised by all of our staff. Due to the COVID-19 pandemic, our infection prevention efforts are at an even more heightened level. We have stepped up our typical cleaning and disinfecting schedule that would be in place during the regular flu season, requiring more frequent surface cleaning on high contact areas and other strategies. These efforts are enhancements to guidelines and recommendations set by the Centers for Disease Control and Prevention for institutions like ours.
Our staff is committed to making sure families are able to connect with their loved one in our homes. Please contact the facility and we will make sure you are able to speak with your family member in our care.
Director of Marketing & Communications
Athena Health Care Systems